FAQ

Orders & Shipping

How can I track my order?

Once your order is shipped, we will send you an email with a tracking number and a link to track your package.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us at [Your Email] within [e.g., 2 hours] of placing your order. Once the order has been processed/shipped, we cannot make changes.

Do you ship internationally?

Yes, we ship to select countries. Please see our Shipping Policy for more details on locations and potential customs fees.

Returns & Exchanges

What if I received a damaged or wrong item?

We apologize for the inconvenience! Please email us immediately at [Your Email] with your order number and a photo of the item. We will sort this out for you as quickly as possible.

How long does it take to get my refund?

Once we receive your return, please allow [e.g., 5–7] business days for inspection. If approved, the refund will appear in your account within [e.g., 5–10] business days, depending on your bank.

Products & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and [List other methods like Apple Pay/Google Pay/UPI].

How do I contact customer support?

You can reach us via email at [Your Email] or by phone at [Your Phone Number]. Our support hours are [e.g., Monday–Friday, 9 AM – 5 PM EST].